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Old-Fashioned Service Since 1994

Contact Information

In order to ship your orders as quickly as possible, We recommend placing your order online. We can accept orders by phone or e-mail, but this may delay shipping.

Pond Cove Paint & Decorating

305 Commercial Street

Portland, Maine 04101

(888)541-3815 Toll Free

(207)874-0937 Local

(207)772-8523 Fax

pondcovepaint@maine.rr.com

Store Hours

Monday - Friday

7:00AM - 4:00PM EST

Saturday

8:00AM - 1:00PM EST

Online Customer Service Hours

Monday - Friday

7:00AM - 4:00PM EST

Phone or e-mail questions placed after hours will be answered the next business day.

TERMS AND CONDITIONS OF USE
PONDCOVEPAINT.COM

PLEASE DO NOT PLACE YOUR ORDER UNLESS YOU ACCEPT AND ARE WILLING TO COMPLY WITH OUR TERMS & CONDITIONS.
   Welcome to our on line store! Pondcovepaint.com and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. If you do not agree with the following terms and conditions we respectfully ask that you do not use our site. These terms are for your protection as well as ours and we will make every effort to resolve any issues that may arise.

ELECTRONIC COMMUNICATION

When you visit pondcovepaint.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of pondcovepaint.com or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of pondcovepaint.com, with copyright authorship for this collection by pondcovepaint.com, and protected by international copyright laws.

TRADEMARK

Pondcovepaint.com's trademarks and trade dress may not be used in connection with any product or service that is not pondcovepaint.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits pondcovepaint.com. All other trademarks not owned by pondcovepaint.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by pondcovepaint.com or its subsidiaries.

LICENSE & SITE ACCESS

Pondcovepaint.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of pondcovepaint.com. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of pondcovepaint.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of pondcovepaint.com and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing pondcovepaint.com's name or trademarks without the express written consent of pondcovepaint.com. Any unauthorized use terminates the permission or license granted by pondcovepaint.com. You are granted a limited, revocable, and nonexclusive right to create a hyper-link to the home page of pondcovepaint.com so long as the link does not portray pondcovepaint.com, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any pondcovepaint.com logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. pondcovepaint.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS,COMMENTS,EMAILS,AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. pondcovepaint.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant pondcovepaint.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant pondcovepaint.com and its associates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify pondcovepaint.com or its associates for all claims resulting from content you supply. pondcovepaint.com has the right but not the obligation to monitor and edit or remove any activity or content. pondcovepaint.com takes no responsibility and assumes no liability for any content posted by you or any third party.

HAZARDOUS SHIPMENTS

Any order including any material considered "Hazardous" including ORM-D shipments can only be made in the contiguous U.S. (Excluding Alaska, Hawaii and Puerto Rico). This is a department of transportation regulation. Any order placed with these products that are not in compliance with the regulation will be canceled. If your order has been canceled for this reason notification will be sent to the e-mail address provided. For more information please click on the following http://www.fedex.com/us/services/options/hazmat/services.html.

RISK OF LOSS

All items purchased from pondcovepaint.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. All orders are insured with the carrier and reimbursement requests are made through the carrier. Refusal of reimbursement is the decision of the carrier only and their decision is final.

FREEZING AND SHIPPING PRODUCTS DURING THE WINTER MONTHS

All items that ship ground via Fed-Ex are NOT shipped temperature controlled. This means that some products may freeze during shipment. In most cases allowing the product in question to return to room temperature will resolve this problem. If after thawing the product does not perform as expected the order will fall under the rules of a defective item. (see rule 5 on the return policy section below) If you believe this may be an issue with your order PLEASE CONTACT US BEFORE PLACING YOUR ORDER. Together we will determine if your order can be shipped with a reasonable expectation that your product will not be compromised during shipment. Any order placed for a product that may not be reasonably expected to arrived undamaged may be cancelled at PondCovePaint.Com's discretion. If this is the case a FULL refund will be issued with in 24 hours of the cancellation.

RETURN POLICY

All returns must meet the following criteria:

1. Item(s) must be returned to PondCovePaint.Com with the original shipment receipt within 30 business days of the delivery date.

2. Item(s) must be in condition for re-sale (unless proven defective)

3. SHIPPING COSTS ARE NOT REFUNDABLE unless shipment is damaged in transit.

4. Returned items that are not defective are subject to a re-stock fee of 25% of the purchase price.

5. Defective item(s) must be reported to PondCovePaint.Com within 30 days from the date of delivery. Item(s) must be returned to PondCovePaint.Com for physical inspection of the defect. PondCovePaint.Com will NOT be held liable for items damaged in transit (see risk of loss above). Any item found not defective by PondCovePaint,.Com will fall under rule 4 (see above). Decision of defect will be made by PondCovePaint.Com and their decision is final.

6. Any tinted or mixed products ARE NOT REFUNDABLE. If color discrepancy is deemed due to an error in tinting by PondCovePaint.Com, PondCovePaint.Com will replace the product in question at their expense. PondCovePaint.Com reserves the right to limit product replacement at their discretion.

7. Color discrepancies due to variations of on-line color charts or product labels are not refundable. PondCovePaint.Com at their discretion may offer a substitute color for unusual discrepancies.

8. Under no circumstances will a refund or re-shipment of product be made before the original item(s) are  retuned to PondCovePaint.Com (including defective items)

9. PondCovePaint.Com assumes no liability for returns that are lost or damaged in transit. (see Risk of loss above)

10. PondCovePaint.Com reserves the right to refuse any return for any reason.

11. Special order must be cancelled within 24 hours (or the following Monday if placed on the weekend) for a return to be issued. Any special order not cancelled within this time period WILL NOT BE REFUNDED.

PRODUCT DESCRIPTIONS

pondcovepaint.com and its associates attempt to be as accurate as possible. However, pondcovepaint.com does not warrant that product descriptions, online color charts or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by pondcovepaint.com itself is not as described, your sole remedy is to return it in unused condition. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY pondcovepaint.com ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. pondcovepaint.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, pondcovepaint.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. pondcovepaint.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM pondcovepaint.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. pondcovepaint.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting pondcovepaint.com, you agree that the laws of the state of Maine, U.S.A., without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and pondcovepaint.com or its associates.

DISPUTES

ny dispute relating in any way to your visit to pondcovepaint.com or to products you purchase through pondcovepaint.com shall be submitted to confidential arbitration in Maine, U.S.A., except that, to the extent you have in any manner violated or threatened to violate pondcovepaint.com's intellectual property rights, pondcovepaint.com may seek injunctive or other appropriate relief in any state or federal court in the state of Maine, U.S.A., and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION & SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to pondcovepaint.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS

Please contact us with any questions regarding our Conditions of Usage, Privacy Policy, or other policy-related material.

pondcovepaint@maine.rr.com

1-888-541-3815

Monday-Friday 7:00AM – 4:00PM EST



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